SETTING UP

Using ohyay on your computer

First things first, let’s make sure you have all of the following:

  • A Mac or PC with:

    • A dual-core i5 processor (or equivalent) and at least 8 GB of RAM
    • A webcam
    • A microphone
  • Either Chrome 74+, Firefox 60+, or Safari 12+


Configuring your camera and microphone

When prompted, be sure to give ohyay permission to use your camera and microphone. If your camera or mic is not working, try these options to troubleshoot:

  • Click on the gear icon at the top right of your screen to open up your ohyay settings. Make sure that the correct webcam, mic, and speakers are selected.
  • Check that your browser has the right permissions. Here are some links for help:

  • Quit Zoom and all other video chat applications. (Command-Tab on Mac will open up the App Switcher to see what apps are running).

  • Try closing your browser application and/or restarting your computer.

  • Click on Help & Feedback in the settings menu or navigate directly to our help desk (https://ohyay.co/s/help) for live assistance from a member of team ohyay.


Muting and turning your camera off

When you’re in ohyay, the video and audio controls can be found at the top right corner of your screen.

Use these to mute your microphone or turn off your video as needed. You can also temporarily unmute by holding down the space bar.


Customizing your user experience

ohyay allows you to choose your name, subtitle, avatar, the skin tone of any emojis you may use, contact information, etc.

To edit any of these settings, click on the settings wheel at the top right of your screen, then click on Profile & Other Settings and make any changes in the pop-up window that appears.

Adding your Bitmoji

You can add your Bitmoji to ohyay from the Profile and Other Settings menu. Once there, you should see a button in the bottom right corner of your avatar selection. Clicking this button will allow you to connect your Bitmoji with ohyay and send Bitmoji stickers as reactions.

Sharing your screen

On ohyay, you can share your display, an application window, or a Chrome tab. Click on the monitor icon to start. See SCREEN SHARING for more info.

Typically you’ll want to share either an Application Window or Chrome Tab. Please note that ohyay does not currently allow audio sharing in an Application Window.

To stop screen sharing, simply click on the screen share icon again or click on "stop sharing" at the top left of your screen.

If you can’t see previews of your windows or tabs on macOS Catalina or later, you may need to configure your OS to allow screen sharing in your browser. Take a look at these links for how to do that:


Appendix

  • Don’t have access to your event space yet? Navigate to https://ohyay.co/tryit.html. This will create a temporary space for you, where you can check to make sure everything is running smoothly.

  • Looking for some basic copy to send your clients or event guests? We recommend the following:

This event will be hosted on ohyay, a new place for virtual experiences. ohyay works best on a laptop or desktop computer (not mobile devices, like a cell phone or tablet), and runs the fastest on Google Chrome. We also recommend using headphones for a better auditory experience.


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