A/V TROUBLESHOOTING

Check out this guide if you are having trouble with your camera, mic, video, or audio.

ohyay works best on Google Chrome. Please try using Google Chrome if you're experiencing issues in a different browser.

I can't find my camera and/or microphone

Ensure that your desired camera and microphone are connected to your computer.

Click on your settings gear at the top right of your screen:

Next, make sure your camera and microphone are set to your desired devices:

If your devices are not shown. try the following:

  1. Ensure that no other application is using your camera and microphone. Common apps that lock your devices are Zoom and Teams.

  2. Ensure that your browser has given ohyay access to your camera and microphone.

  1. Ensure that your operating system allows your browser to access your camera and microphone.

Nobody can see me

  1. Follow camera and microphone steps above.

Nobody can hear me

  1. Follow camera and microphone steps above.
  2. Your microphone may be muted. Unmute your microphone.
  1. Check that your browser has the right permissions. Here are some links for help:

  2. Quit Zoom and all other video chat applications. (Command-Tab on Mac will open up the App Switcher to see what apps are running).

  3. Try closing your browser application and/or restarting your computer.

Is your microphone is still not working on Windows? You may need to set up your mic to work with Cortana before it works in Chrome. Follow these steps:

  1. Go to Windows settings.
  2. Search for "Microphone Setup."
  3. There is a section called "Setup microphone for voice recognition."
  4. Click the setup button there.
  5. Follow the prompt, selecting "Cortana can't hear me."

I can't hear anyone

If using headphones, make sure that they're connected to your computer.

Click on the settings gear at the top right of your screen. Make sure that your media volume is turned up and that the right speaker is selected.

I can't see anyone

First, make sure you are in a room that is supposed to be displaying other users. In ohyay, some rooms do not display other people's video.

If you're sure there is supposed to be video displayed and you do not see it, try the following:

  • If there is a warning about "audio/video is being blocked by your browser," click on the Play link.
  • Refresh the browser tab.
  • Make sure your firewall is not blocking requests to ohyay.co or any of its subdomains (eg. dev-nyc-1.ohyay.co).

General troubleshooting steps:

  • Firefox users: Ensure that H264 support is enabled.
  • Chrome users: Try running in Incognito mode. Sometimes extensions will interfere with video chat.
  • Some ad-blockers restrict WebRTC traffic. Try adjusting their settings or disabling them entirely. uBlock Origin, for example, has an option to hide your local IP, which makes WebRTC traffic impossible in certain network situations.
uBlock Origin WebRTC flaguBlock Origin WebRTC flag

uBlock Origin WebRTC flag


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